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How to make a complaint

Who do I contact if I am not satisfied about my policy or the service?

We hope that we always provide our customers with the best care. But if you are unhappy with anything, please feel free to contact us and we will do our upmost to get it right. Please email us at or alternatively, call us on 020 8905 2888.


To access your policy documents, please enter your policy password below, which can be found with your policy schedule.


Please note the password is case sensitive.