How to make a complaint

We aim to provide all our customers with the best possible service. However, if you are unhappy with any aspect of your policy or the service you have received, please contact us and we will do our best to resolve your concerns promptly.

You can contact us by:

Email: complaints@iphinsurance.com
Telephone: 020 8905 2888

A copy of our complaint’s procedure is available on request.
If you are not satisfied with how we handle your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

If we have issued a final response, you must refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response letter.