Complaints Procedure

Our team will always strive to provide a considerate, friendly and professional service. We hope you never feel as though we have let you down – but we’d like to give you a few ways of solving any issues that may crop up.

If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact us:
Telephone Number
+44 (020) 8905 2888

Email Address
[email protected]

Postal Address

The Customer Services Manager IPH Ltd
IPH House
Stirling Way
Borehamwood
Hertfordshire
WD6 2BT
United Kingdom

For full complaints information including escalation rights please refer to the relevant section of your policy documentation.